Need help?
Frequently Asked Questions
Order
At BloomThis, we offer flowers & gifts in all designs and occasions. For a classic gift, go for our popular flower bouquets. If you want something premium, we recommend our signature hat boxes. Wanna send a get well gift? Our fruit baskets are perfect.
First time shopping with BloomThis? We’re ecstatic to have you on board! Just visit our website at bloomthis.co to place your order. It only takes 5 easy steps & 3 minutes!
Step 1: Select the product you like
Step 2: Add to cart and add-on items (if any)
Step 3: Select your delivery date
Step 4: Insert your billing and shipping details
Step 5: Make your payment and we’ll be creating your special gift for you
You’ll receive an order confirmation sent to your email with an order number that allows you to track the status of your order.
Need help?
Email: contact@bloomthis.co
Phone: +60162992263
WhatsApp: +60126890215
You’ll have to make your order online on the BloomThis website at sg.bloomthis.co to enjoy the best shopping experience. However, if you need help, we’re always happy to assist on phone, chat or WhatsApp.
Email: contact@bloomthis.co
Phone: +60162992263
WhatsApp: +60126890215
Yes, we do! Our cut-off time for same-day delivery in Singapore is 1 PM. We currently deliver from Monday to Sunday, 7 days/week.
Yes, you can but you’ll need to inform us ASAP. If you’d like to change your order details, please email us at contact@bloomthis.co with your new order details. At BloomThis, we do our best to accommodate last-minute changes, but we can only guarantee changes (including delivery address & card message) if they are requested before 10 AM, 1 day before the delivery date. For changes to delivery on special occasions, you’ll have to request at least 3 days in advance (eg for Valentine’s Day on 14 Feb, please send in your change request on 10 AM, 11 Feb.)
Yes, you can cancel your order by e-mailing us at contact@bloomthis.co by 10 AM one day before your delivery date. Upon confirmation by our Customer Service, your payment will then be refunded to you in store credit (BloomThis Gift Card) ONLY. This gift card will have a standard expiry date of one year and can be used to purchase any product in our store. Any leftover credit can be used for your next purchase.
Payment
We accept Visa & Mastercard credit cards for payment.
We work with Stripe to make shopping online safe. Stripe holds all credit card information securely. No credit card information is held by us or accessible to us.
Delivery
Yes, we do! Every order you make with BloomThis comes with 100% FREE same-day delivery in Singapore. Get notified on your order status every step of the way with our Order Tracker feature available via website or WhatsApp.
We provide FREE delivery to Singapore. Unfortunately, we don't deliver to Jurong Island, Pulau Ubin and Tekong Island. For more details, check our Delivery Info or contact us:
Email: contact@bloomthis.co
Phone: +60162992263
WhatsApp: +60126890215
We provide same-day delivery for flowers & gifts in Singapore for orders made before 1 PM.
We provide one delivery slot - Afternoon (2 PM - 7 PM). You can track your order status here on your delivery date.
For a fast & efficient delivery, please ensure that your recipient is present at the address provided to receive the flowers. Free delivery will only be made ONCE. If the delivery is unsuccessful, the flowers will be sent back to BloomThis and a notification will be sent to you.
If you’d like to redeliver, a redelivery fee will be charged depending on your recipient’s location and also subject to flower condition. No replacement flowers will be delivered if the flowers are wilted after being sent back to us.
Miscellaneous
Our bespoke boxes are specially designed to protect your flowers. We also developed care methods for each individual flower variety within our range so they’re in perfect condition when you receive them. Also check out our blog article on how to keep the flowers fresh.
You can reuse the boxes or wrappers for other packaging purposes or you can recycle them.